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IT Infrastructure & Operations Program Manager

Company Name:
PROLIM Corporation
PROLIM Global Corporation is currently seeking IT Infrastructure & Operations Program Manager in Mason, MI for one of our top clients
Job Description
The Information Technology (IT) Infrastructure and Operations Program Manager is responsible for planning, executing, and controlling the successful delivery of key IT projects .
The role will utilize mastery of program and project management inter-related process stages (i.e. initiate, plan, execute, monitor, control, close) and the supporting processes (e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management).
This position will also use processes such as portfolio management, methods and tools, and quality assurance.
The Program Manager will develop and maintain a program charter, governance model, and roadmap for fully implementing Infrastructure and Operational Enhancements that support global SAP Deployment and ongoing acquisition integration efforts.
This position will also have supervisory responsibilities of Project Managers that will support Infrastructure and Operations projects and initiatives.
Specific Duties:
Establish and maintain the program charter, communication plan, and governance model with appropriate steering teams, decision making framework, and accountability structures.
Work to shape and manage the program with defined governance processes.
Interface and communicate with program/project team, management and stakeholders on a regular basis, to create a program culture of inclusion and transparency.
Lead the development of project charters, work plans, and resource plans to manage the delivery of the objectives that are aligned with business goals.
Work to prioritize projects, negotiate schedules, and manage expectations related to delivery.
Manage and forecast demand, allocating available IT resources to approved projects and initiatives.
Manage an appropriate level of full time employees and supplier augmentation labor to deliver approved projects/initiatives.
Successfully execute the program and related projects to agreed schedule, cost, and scope.
Monitor and control the work to ensure that the program/project remains on schedule.
Plan for and manage change, based on evolving business needs.
Provide timely and accurate status reporting information to show progress against approved plans/projects.
Manage the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program/project.
Ensure that quality program/project standards are met as prescribed by IT Governance, through the effective implementation or use of approved processes, methodologies and deliverables.
Proactively identify risks and issues on programs/projects. Lead the team to develop risk management and issues management plans.
Participate in the expansion and implementation of ITIL in process areas such as Software Asset Management,
Service Catalog Management, Service Portfolio Management, and Project Portfolio Management.
Support effective integration between Help Desk, IT Change Management, and Project Management tools.
Supervise, coach, mentor and support Infrastructure and Operations Project Managers as needed.
Requirements and Qualifications:
External Candidates: Bachelor's Degree in Computer Science, Management Information Systems, or related field and 5 years of experience as an IT Project Manager or Project/Program Manager
Internal Candidates: Bachelor's Degree in Computer Science, Management Information Systems, or related field OR High School Diploma/Equivalent and 3 years of experience with IT Project/Program Management
ITIL Certified or ISO/IEC Foundation Certified preferred
PMI PMBOK Certified preferred
Six Sigma Certified preferred3 years of experience with IT Service Management principles, processes and methodologies
1 year of supervisory experience
Experience in using ITIL Change Management best practices preferred
SharePoint experience preferred
SAP, SAP Solution Manager, SAP ITSM experience preferred
Microsoft Project and/or Microsoft Project Server experience preferred
SAP ChaRM training or experience is a plus
Excellent leadership skills
Experience and knowledge of ITIL Change Management, Incident Management, an Project Management best practices
Experience in using PMBOK best practices for cross functional environments, including Infrastructure and Operations
Experience using phases and gates within project management approaches
Excellent written and verbal communication skills
Excellent coordination and listening skills
Ability to clearly articulate messages to a variety of audiences, including the ability to influence across the organization
Ability to establish and maintain strong relationships
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with an inclination toward policy and process
Demonstrated ability to learn technical information quickly
Team player able to work collaboratively and effectively with and through others, at all levels in the organization
Forward looking with process improvement in mind
Organized and detail oriented
Problem solver
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high-value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries

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