Bilingual Customer Service Representative

Overview: As the manufacturer of Dart and Solo brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
The Bilingual Customer Service Representative provides exceptional customer service to our Mexico customers through the timely and accurate entering and reviewing of orders while responding to and resolving customer related issues.
Day-to-Day Role:
Provide exceptional customer service by taking, expediting and following up on customer orders, returns, credit memos, debit memos, and failed invoices for an assigned geographic region
Review and price customer orders for an assigned geographic region; contact customers when there will be a difference in price from their order to our invoicing
Review pricing-related customer deductions from the Credit Department and issue accurate credit memos as necessary
Communicate with customers, sales force, and other departments on orders status, and to research, problem solve, analyze and resolve complex customer issues
Process Competitive Activity Reports and accurately maintain customer specific pricing information
Understand and interpret customer needs and wants; may regularly experience demanding customers
Prioritize work in order of importance and manage deadlines to meet the needs of the customer
Consult and keep management apprised on significant account developments or activities
Work closely with the Graphics Department to process custom print orders
Work closely with the Master Data Department to keep customer information updated and accurate
Prepare monthly and quarterly reports as needed
Serve as a back-up to other Bilingual Customer Service Representatives
Assist in handling special requests
Assist other international divisions as needed
Core Skills and Qualifications:
The ideal candidate must possess all of the following:
High School diploma or equivalent
Six (6) months experience in a customer service field
Requires excellent verbal and written skills in both Spanish and English, necessary for communication with internal and external customers; verbal skills to include a pleasant phone demeanor
Ability to prepare outlines, reports, letters, and any other supplemental materials in a clear and concise, professional manner
Strong attention to detail and accuracy
Ability to work independently, multi-task, and make sound decisions without immediate supervision
Must be able to stay focused and engaged in a work environment that is open and active
Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities
Ability to exhibit creativity and flexibility in solving customer problems
Experience in using Microsoft Office
Preferred Skills and Qualifications:
Data entry experience
SAP experience
Ability to communicate in Portuguese
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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