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HR Service Center Manager

Dart Container is seeking an experienced HR Service┬ Center Manager to help us develop, implement and manage a new Employee Service Center based in our corporate office in Mason, Michigan. This transformational initiative will deliver high quality services to our employees while maximizing the ability of HR to contribute strategically within our organization.┬ ┬ This position is part of the HR Shared Services Team.


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If you have experience in an HR call/contact center and want to be a part of building Dart's future service model, we encourage you to apply!


Core Skills and Qualifications:

The ideal HR Service Center Manager candidate must possess all of the following:



  • Bachelor's Degree

  • Five (5) years of experience working in a customer service center or in a customer service position with a focus on updating online files, responding to and/or resolving customer inquiries in person or via electronic mail, phone or paper

  • Three (3) years of experience managing a primarily inbound contact/call center including the supervision of personnel

  • Prior human resources experience resulting in a broad exposure to the different areas of Human Resources including but not limited to policy interpretation, HRIS, recruiting, benefits, and payroll

  • Strong customer service skills

  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities

  • Experience evaluating and implementing tools and metrics to enhance effectiveness

  • Ability to streamline processes, integrate, and associate pieces of information gathered from multiple sources and apply to project

  • Contact Call/Center technology experience required including computer/telephony integration (CTI), interaction tracking software, call monitoring/quality assurance software and knowledgebase applications

  • Demonstrated ability to motivate, develop and lead a team

  • Ability to think strategically and see how parts interact with the big picture

  • Excellent verbal and written communication skills necessary in order to persuade and influence work teams, and to explain complex issues

  • Ability┬ to travel up to 5% domestically

  • Ability to obtain and maintain a valid driver's license


Preferred Skills and Qualifications:



  • Bachelors Degree in Business or Human Resources

  • Experience working in an HR customer service center

  • SAP Human Capital Management (HCM) / SuccessFactors experience

  • Project management experience


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Overview: As the manufacturer of Dart┬ and Solo┬ brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.


Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.


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https://www.dartcontainer.com/eeoaa/


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If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at┬ (800) 545-3278┬ Ext 3370 or email us at┬ ADArequests@dart.biz.┬ Relay calls can be made by dialing 711 or the relay number for your state.


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If you experience difficulty┬ applying┬ online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.


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INDHP





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